Refund Policy

1. No-Refund Policy

As outlined in our Terms of Service (Section 4), given the nature of digital software and services:

• All purchases of VapeSecurity licenses are final and non-refundable.
• By purchasing our service, you waive your right of withdrawal as a consumer, in accordance with applicable laws.
• Once a license key has been delivered, no refunds will be processed regardless of usage.

2. Reasoning for No-Refund Policy

Our no-refund policy exists because VapeSecurity is a digital product that cannot be returned once delivered. Additionally, due to the nature of anti-cheat software, allowing refunds could potentially be exploited by individuals seeking to examine our systems temporarily without commitment.

3. Technical Support

Purchasing a VapeSecurity license does not entitle you to technical support. While we strive to ensure our service functions correctly, technical support is not included with your purchase. For any issues with installation, configuration, or operation, you may seek assistance through community resources or third-party services, but VapeSecurity is under no obligation to provide direct support. You are encouraged to join our Discord community for community-driven assistance.

4. License Transfers

Instead of refunds, we may, at our sole discretion, allow for license transfers between servers. Please note that each license is valid for a single server only, and attempting to use a license on multiple servers simultaneously violates our Terms of Service and may result in license termination.

5. Billing Errors or Unauthorized Charges

In cases of billing errors, duplicate charges, or unauthorized purchases, please contact us immediately at [email protected] with evidence of the error. Such cases will be reviewed individually, and appropriate action will be taken according to applicable laws and payment processor policies.

6. Evaluation Before Purchase

We encourage all potential customers to thoroughly review our service offerings, system requirements, and compatibility information before making a purchase. Join our Discord community to ask questions and get a clear understanding of our product before buying.

7. Force Majeure

VapeSecurity will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.